The Importance of People, Processes and Technology

Implementing technology solutions and changes may seem like a daunting task, but its principles really boil down to the good old triangle of People, Processes and Technology. You need to align all three elements in any project to ensure a change process will work as needed. There have been many discussions over the three elements of this paradigm. Some believe that all three elements are equal in importance. I tend to think that PEOPLE is by far the most critical piece of this strategy. Let’s look at what comprises each of the three elements in this concept and how they
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Why ERP Projects Fail

Enterprise Resource Planning (ERP) projects are implemented in order to reduce cost, streamline existing business processes and to have a greater visibility in operations that helps in making faster and informed decisions. Sounds like a perfect solution, right? Then why do so many of ERP projects fail? There are a number of reasons for the failure of ERP project implementations. Below are some of the most common causes of ERP failure, in random order of importance. 1.    Project Objectives Are Not Clearly Defined Clear and specific goals are critical to measuring ERP implementation success. Careful planning and consideration in defining
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Why Is Customer Relationship Management So Important?

By definition, customer relationship management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving customer service relationships and assisting in customer retention and driving sales growth. To answer the question, “What is the importance of CRM?” you need to look past the initials, past the term Customer Relationship Management, and think of CRM not as a “thing” but as a strategy for doing business. Each word in the term is important on its own, and when brought together,
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What Is the Kaizen Concept?

There are a number of methodologies and tools in use for automating and improving business processes. One we’d like to discuss here is called Kaizen. The Kaizen concept originated in Japan, born out of necessity to recover from the devastating effects following WWII. The premise behind Kaizen (taken from the Japanese word for improvement, change for the better, or continuous improvement) is to always maintain an optimistic view. It brings the entire workforce together– including managers and workers, customers and suppliers–to band as a team to overcome obstacles. Success is accomplished through the process of constantly fixing what doesn’t work
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