Microsoft integration of Linked In with Dynamics 365

The LinkedIn Sales Navigator provides insights on targeting the right companies and how to reach out to the right people within these companies. It also keeps your database of contacts up to date despite the fact that the people with whom you are connected tend to change jobs regularly or positions within an organization Traditional CRM systems keep track of your lists of opportunities and your past contacts, but don’t advise you on what to do next. Microsoft Relationship Sales combines the LinkedIn Sales Navigator with Dynamics 365, offering access business applications which will help sales professionals in determining what
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Microsoft Dynamics 365 and what it can do for your business

There has been a lot of noise in the news lately about Microsoft Office 365 and the cloud but how does this impact you and your business and why should you be planning for the future direction of the business software industry? First of all Microsoft has made it clear that they are putting their money behind software solutions that operate in the cloud, are device independent (can be accessed via a web browser, mobile device or tablet) and can remove the need for on-site hardware and management. The operating system market is not an area of growth for them.
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It isn’t about you its about me!

Why don’t vendors or salespeople get it? Why do they ask me about my business and my goals and my mission? Shouldn’t they know this walking in the door? It’s almost insulting today because most decisions to purchase are made before the salesperson calls or walks through the door. If I did my homework why can’t they take the time to do there’s. You can thank the internet for this. Used to be that good old fashion relationship building and showing true interest and determination was what won the deal but today showing up becomes more of a what else
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How a good business is supposed to operate

This has been an interesting few weeks in terms of seeing the differences between how a good business that truly cares about their people and their customers operate and a business that is run by people who pretend to care but do not. They show it in their actions and the treatment of both customers and employees. The good business is where I take Yoga. Jess and the people of The Original Hot Yoga Center in Voorhees NJ makes me feel like I am at home and welcomed every time I walk through their doors. I asked for fans in
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Your Customer Service Sucks – Fix It!

Time for my customer service blog rant! When I get to the point of disappointment it’s time to say something to the companies of America – your customer service really sucks. It’s true that all you read is how your customer service is now your new marketing. Well then your marketing sucks too! With me it started when I had to call Comcast and was connected to the Philippines. The people are nice enough and always taught to say I’m sorry and apologize for everything no matter what I complain about. The problem here is an issue that they forced
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Blogging: More Important Than Ever in the Era of Content-Driven SEO

SEO, or search engine optimization, is implemented in a much different way today than just a few years ago. For the most part, SEO is content-driven; this means that original, compelling content drives potential clients to your website and blog, and ultimately boosts rank. This can be accomplished by links to your content from social media sites, sharing of your content through the use of social sharing buttons, or content that is well optimized for search engines in terms of keywords/search terms. Usually, it’s a combination of all of the above that help website pages rank higher in the search
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Why are some projects successful while others fail?

I am always being asked why our projects are successful when all you ever hear about are failures, cost overruns, projects that don’t seem to have an endpoint and overall disappointment in the process.  To me it’s always like running a family in that first and foremost you need a leader who facilitates all of the communication. As a kid every night we would sit at the dinner table and discuss our problems, achievements and future plans. It always started with my father asking us what we completed today. These regular meetings are crucial to maintain continuity in the family
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Microsoft CRM 2015 Great New Features – Calculated Fields And Extended Business Logic

Microsoft CRM 2015 has many new features that continue to add to the power and flexibility of the solution. Two new ones that have been added to extend the software capabilities include Business Logic Rules that have been extended to add additional features and options, and Calculated Fields which now allow for math to be performed for the purposes of deriving a value based on values in other fields. When used with business logic rules, this allows for values to be calculated based on certain rules or conditions. In Microsoft CRM 2013 business logic was introduced as a way to
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The Business Fitness Revolution – Get in Shape when you travel for business!

In the book The Business Fitness Revolution I talk about how important it is to be as sharp as possible and this includes staying in peak physical shape. When I am traveling sometimes the hotel gym really sucks and getting out to a local gym can be a real challenge. I will look for a Yoga studio but even that can be difficult. I learned that activities that spike your heart rate can really get your metabolism going and help you maintain focus for the rest of your busy day. My trainer and I created a quick program that can
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Microsoft CRM 2013 – Get More Customers. Keep More Customers and Make More Money!

Attracting, winning, and retaining customers is the foundation for success. Thriving businesses find new and innovative channels to attract prospects, execute sales processes to win deals faster, and deliver world-class customer experiences to maximize customer loyalty. Learn about the Microsoft Dynamics CRM vision. Join us for Breakfast, Networking and a Workshop on this new and exciting business tool to help you Get More Customers, Keep More Customers and Make More Money! If you currently use Microsoft CRM or are thinking about it or just thinking about getting your marketing, sales and service in order this workshop will give you tools,
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