According to a recent report by Ovum, “”Trends to Watch 2011 – CRM outsourcing”, the business and technology analyst claims it is these industries (healthcare, government and utilities) that will grow at the fastest rate for CRM outsourcers over the next 12 to 15 months. Peter Ryan, author of the report and an Ovum lead…
Remember the old “Things go better with Coke” commercials? The target message meant that drinking Coke with anything makes it better. For the purposes of this post, we could say “Everything goes better with effective workflow”. Adding clearly defined workflow’s to your business process definition and then finally to your software solution creates levels of…
As the contracted project manager at a client site, I was asked to put together a team of individuals to collectively analyze the current business processes in the operation in each of their facilities. The first of three steps in our approach entailed researching and documenting the “as-is scenario” in each of the locations and…
While at a client recently, we began the process of a manufacturing process remediation. The driving factor behind our involvement was a poorly implemented software solution that was not able to diversify between the unique process requirements of each of the client’s manufacturing facilities. The implementation failed due to several crucial a few factors. First,…
Conflict is defined as, “actual or perceived opposition of needs, values and interests”. The question here is conflict good for your business? If it results in change that improves the business operations then yes it is. Too many companies try to remove the conflict form the organization. They encourage harmony between departments and encourage the…
Part of the service we offer our clients is that of business fitness coach. When meeting with many companies, it’s often necessary to guide business owners back to the goals of their business, and away from the distractions that may undermine the success of their company. Over-planning for potential risks is one of these distractions. My…
Implementing a business technology plan includes several criteria outside the actual technology solution, including the human factor: the processes in place to govern the function and accountability of the clients that will make use of the technology solution. Too often we look at the technology and the processes of a business without looking at the…
“Return To Growth – that’s what the article discusses in the June 28th, 2010 Information Week. Does your company prioritize IT spending? It is a highly debated topic in some companies; a budgeted and automatic spend in others. Some interesting factoids from the article: Results of 333 IT executives surveyed showed that half of them…
Who has the best manufacturing software solution on the market today? Some will say SAP and Oracle because of the flexibility and customization they offer. Some say Epicor or IFS because they handle a lot of the complexities of a complex global enterprise, other prefer Microsoft and Sage if you subscribe to the unified and…
E3 Consulting plans to use this blog as a vehicle to promote successful software implementation decisions. Regardless if it’s a classical Enterprise Resource Planning (ERP) solution, a hosted Customer Relationship Management Software (CRM) or even a customized industry specific solution, the facts are real that 60% of software implementations are considered failures. Why is this?…
