Time for my customer service blog rant! When I get to the point of disappointment it’s time to say something to the companies of America – your customer service really

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Your Customer Service Sucks – Fix It!

SEO, or search engine optimization, is implemented in a much different way today than just a few years ago. For the most part, SEO is content-driven; this means that original,

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Blogging: More Important Than Ever in the Era of Content-Driven SEO

I am always being asked why our projects are successful when all you ever hear about are failures, cost overruns, projects that don’t seem to have an endpoint and overall

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Why are some projects successful while others fail?

Microsoft CRM 2015 has many new features that continue to add to the power and flexibility of the solution. Two new ones that have been added to extend the software

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Microsoft CRM 2015 Great New Features – Calculated Fields And Extended Business Logic

In the book The Business Fitness Revolution I talk about how important it is to be as sharp as possible and this includes staying in peak physical shape. When I

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The Business Fitness Revolution – Get in Shape when you travel for business!

Attracting, winning, and retaining customers is the foundation for success. Thriving businesses find new and innovative channels to attract prospects, execute sales processes to win deals faster, and deliver world-class

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Microsoft CRM 2013 – Get More Customers. Keep More Customers and Make More Money!