It isn’t about you its about me!

Why don’t vendors or salespeople get it? Why do they ask me about my business and my goals and my mission? Shouldn’t they know this walking in the door? It’s almost insulting today because most decisions to purchase are made before the salesperson calls or walks through the door. If I did my homework why can’t they take the time to do there’s. You can thank the internet for this. Used to be that good old fashion relationship building and showing true interest and determination was what won the deal but today showing up becomes more of a what else
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How a good business is supposed to operate

This has been an interesting few weeks in terms of seeing the differences between how a good business that truly cares about their people and their customers operate and a business that is run by people who pretend to care but do not. They show it in their actions and the treatment of both customers and employees. The good business is where I take Yoga. Jess and the people of The Original Hot Yoga Center in Voorhees NJ makes me feel like I am at home and welcomed every time I walk through their doors. I asked for fans in
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Your Customer Service Sucks – Fix It!

Time for my customer service blog rant! When I get to the point of disappointment it’s time to say something to the companies of America – your customer service really sucks. It’s true that all you read is how your customer service is now your new marketing. Well then your marketing sucks too! With me it started when I had to call Comcast and was connected to the Philippines. The people are nice enough and always taught to say I’m sorry and apologize for everything no matter what I complain about. The problem here is an issue that they forced
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Blogging: More Important Than Ever in the Era of Content-Driven SEO

SEO, or search engine optimization, is implemented in a much different way today than just a few years ago. For the most part, SEO is content-driven; this means that original, compelling content drives potential clients to your website and blog, and ultimately boosts rank. This can be accomplished by links to your content from social media sites, sharing of your content through the use of social sharing buttons, or content that is well optimized for search engines in terms of keywords/search terms. Usually, it’s a combination of all of the above that help website pages rank higher in the search
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Why are some projects successful while others fail?

I am always being asked why our projects are successful when all you ever hear about are failures, cost overruns, projects that don’t seem to have an endpoint and overall disappointment in the process.  To me it’s always like running a family in that first and foremost you need a leader who facilitates all of the communication. As a kid every night we would sit at the dinner table and discuss our problems, achievements and future plans. It always started with my father asking us what we completed today. These regular meetings are crucial to maintain continuity in the family
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Microsoft CRM 2015 Great New Features – Calculated Fields And Extended Business Logic

Microsoft CRM 2015 has many new features that continue to add to the power and flexibility of the solution. Two new ones that have been added to extend the software capabilities include Business Logic Rules that have been extended to add additional features and options, and Calculated Fields which now allow for math to be performed for the purposes of deriving a value based on values in other fields. When used with business logic rules, this allows for values to be calculated based on certain rules or conditions. In Microsoft CRM 2013 business logic was introduced as a way to
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The Business Fitness Revolution – Get in Shape when you travel for business!

In the book The Business Fitness Revolution I talk about how important it is to be as sharp as possible and this includes staying in peak physical shape. When I am traveling sometimes the hotel gym really sucks and getting out to a local gym can be a real challenge. I will look for a Yoga studio but even that can be difficult. I learned that activities that spike your heart rate can really get your metabolism going and help you maintain focus for the rest of your busy day. My trainer and I created a quick program that can
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Microsoft CRM 2013 – Get More Customers. Keep More Customers and Make More Money!

Attracting, winning, and retaining customers is the foundation for success. Thriving businesses find new and innovative channels to attract prospects, execute sales processes to win deals faster, and deliver world-class customer experiences to maximize customer loyalty. Learn about the Microsoft Dynamics CRM vision. Join us for Breakfast, Networking and a Workshop on this new and exciting business tool to help you Get More Customers, Keep More Customers and Make More Money! If you currently use Microsoft CRM or are thinking about it or just thinking about getting your marketing, sales and service in order this workshop will give you tools,
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The New Microsoft CRM 2013

So its finally here! The new release of Microsoft CRM 2013. Microsoft has finally moved toward the mobile world in a good way and has removed the old method of opening windows in favor of the new tile drop down approach which greatly improves the real estate that can be used.  Here are some great resources to help get up to speed: What’s new in the Microsoft CRM 2013 –  eBook-Whats-changed-in-CRM-2013 Application and User Interface – new Features – 41053_CRM2013_M01_App This will give you an idea of what has changed as well as the new features!
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Discrete vs. Process Manufacturing – What’s the difference?

Discrete vs. process manufacturing –What’s the difference? By Brad Tornberg, E3 Consulting Partners, LLC. Many times when I visit a new Manufacturing Software prospect I see the “square peg in the round hole” syndrome at its finest. Typically if they are a process manufacturing company many times they will be using a discrete software solution for their inventory, production and accounting that just doesn’t fit a process manufacturing company. When we start to discuss some of the differences it quickly becomes apparent that many do not understand that many exist. Process manufacturing is the branch of manufacturing that is associated
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