4 Tips on Hiring a Technology Consultant

Why Hire a Consultant? Like individual people, businesses may have an idea of their own current status, their skills and vulnerabilities, but by definition, they aren’t able to see themselves as others see them to define the optimal digital strategy. That’s why hiring an outside consultant can benefit businesses. You get the professional and knowledgeable perspective from an expert who can see things from an aspect that you cannot because you’re too close to the situation. But before you hire a consultant to analyze your situation and requirements and provide you with recommendations for improvement, it’s wise to do some
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The Importance of People, Processes and Technology

Implementing technology solutions and changes may seem like a daunting task, but its principles really boil down to the good old triangle of People, Processes and Technology. You need to align all three elements in any project to ensure a change process will work as needed. There have been many discussions over the three elements of this paradigm. Some believe that all three elements are equal in importance. I tend to think that PEOPLE is by far the most critical piece of this strategy. Let’s look at what comprises each of the three elements in this concept and how they
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Why ERP Projects Fail

Enterprise Resource Planning (ERP) projects are implemented in order to reduce cost, streamline existing business processes and to have a greater visibility in operations that helps in making faster and informed decisions. Sounds like a perfect solution, right? Then why do so many of ERP projects fail? There are a number of reasons for the failure of ERP project implementations. Below are some of the most common causes of ERP failure, in random order of importance. 1.    Project Objectives Are Not Clearly Defined Clear and specific goals are critical to measuring ERP implementation success. Careful planning and consideration in defining
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Why Is Customer Relationship Management So Important?

By definition, customer relationship management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving customer service relationships and assisting in customer retention and driving sales growth. To answer the question, “What is the importance of CRM?” you need to look past the initials, past the term Customer Relationship Management, and think of CRM not as a “thing” but as a strategy for doing business. Each word in the term is important on its own, and when brought together,
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5 Reasons to Hire a Marketing Consultant

You’re a business owner trying to make it in today’s cutthroat environment. You probably know your product or service very well and think it’s a great solution or addition to many consumers. So why aren’t you getting the customers you think you deserve? No one person can be an expert in everything. Why even try? There are professional consultants and agencies that specialize in helping businesses become more successful by assisting them market their brand. A marketing consultant is a marketing professional with expertise in strategies to engage customers and improve business opportunities, both through retaining existing clients and attracting
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5 Reasons Your Business Needs an IT Consultant

Technology is a part of life. You can’t get away from it, especially when it comes to running a business. But with the ever-evolving tools, software and applications on the market, it’s difficult to keep up with technology AND run the many other aspects of your business. Let’s compare technology with a trade like plumbing. You may know how to maintain and even fix some plumbing in your home, like a dripping faucet or clogged sink. But when it comes to more complex areas or issues, like a broken pipe or replacing a toilet, you’re likely to call in the
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5 Benefits of Hiring a Business Management Consultant

Running a business takes time and effort, a lot of blood, sweat and tears. Add to that the challenges of keeping up with changing technology, evolving customer requirements, new regulations and competition, employee issues; well, it’s almost an endless list on the road to get the results and success you strive for. Instead of trying to do it all yourself, or hire employees who you hope will be able to do it for you, why not hire a consultant who has the expertise and experience to get your business on track? Here are some reasons why you should think about
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It isn’t about you its about me!

Why don’t vendors or salespeople get it? Why do they ask me about my business and my goals and my mission? Shouldn’t they know this walking in the door? It’s almost insulting today because most decisions to purchase are made before the salesperson calls or walks through the door. If I did my homework why can’t they take the time to do there’s. You can thank the internet for this. Used to be that good old fashion relationship building and showing true interest and determination was what won the deal but today showing up becomes more of a what else
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How a good business is supposed to operate

This has been an interesting few weeks in terms of seeing the differences between how a good business that truly cares about their people and their customers operate and a business that is run by people who pretend to care but do not. They show it in their actions and the treatment of both customers and employees. The good business is where I take Yoga. Jess and the people of The Original Hot Yoga Center in Voorhees NJ makes me feel like I am at home and welcomed every time I walk through their doors. I asked for fans in
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Your Customer Service Sucks – Fix It!

Time for my customer service blog rant! When I get to the point of disappointment it’s time to say something to the companies of America – your customer service really sucks. It’s true that all you read is how your customer service is now your new marketing. Well then your marketing sucks too! With me it started when I had to call Comcast and was connected to the Philippines. The people are nice enough and always taught to say I’m sorry and apologize for everything no matter what I complain about. The problem here is an issue that they forced
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