It isn’t about you its about me!

Why don’t vendors or salespeople get it? Why do they ask me about my business and my goals and my mission? Shouldn’t they know this walking in the door? It’s almost insulting today because most decisions to purchase are made before the salesperson calls or walks through the door. If I did my homework why can’t they take the time to do there’s. You can thank the internet for this. Used to be that good old fashion relationship building and showing true interest and determination was what won the deal but today showing up becomes more of a what else
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How a good business is supposed to operate

This has been an interesting few weeks in terms of seeing the differences between how a good business that truly cares about their people and their customers operate and a business that is run by people who pretend to care but do not. They show it in their actions and the treatment of both customers and employees. The good business is where I take Yoga. Jess and the people of The Original Hot Yoga Center in Voorhees NJ makes me feel like I am at home and welcomed every time I walk through their doors. I asked for fans in
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Your Customer Service Sucks – Fix It!

Time for my customer service blog rant! When I get to the point of disappointment it’s time to say something to the companies of America – your customer service really sucks. It’s true that all you read is how your customer service is now your new marketing. Well then your marketing sucks too! With me it started when I had to call Comcast and was connected to the Philippines. The people are nice enough and always taught to say I’m sorry and apologize for everything no matter what I complain about. The problem here is an issue that they forced
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Why are some projects successful while others fail?

I am always being asked why our projects are successful when all you ever hear about are failures, cost overruns, projects that don’t seem to have an endpoint and overall disappointment in the process.  To me it’s always like running a family in that first and foremost you need a leader who facilitates all of the communication. As a kid every night we would sit at the dinner table and discuss our problems, achievements and future plans. It always started with my father asking us what we completed today. These regular meetings are crucial to maintain continuity in the family
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The Business Fitness Revolution – Get in Shape when you travel for business!

In the book The Business Fitness Revolution I talk about how important it is to be as sharp as possible and this includes staying in peak physical shape. When I am traveling sometimes the hotel gym really sucks and getting out to a local gym can be a real challenge. I will look for a Yoga studio but even that can be difficult. I learned that activities that spike your heart rate can really get your metabolism going and help you maintain focus for the rest of your busy day. My trainer and I created a quick program that can
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