Microsoft integration of Linked In with Dynamics 365

The LinkedIn Sales Navigator provides insights on targeting the right companies and how to reach out to the right people within these companies. It also keeps your database of contacts up to date despite the fact that the people with whom you are connected tend to change jobs regularly or positions within an organization Traditional CRM systems keep track of your lists of opportunities and your past contacts, but don’t advise you on what to do next. Microsoft Relationship Sales combines the LinkedIn Sales Navigator with Dynamics 365, offering access business applications which will help sales professionals in determining what
Continue Reading

Microsoft Dynamics 365 and what it can do for your business

There has been a lot of noise in the news lately about Microsoft Office 365 and the cloud but how does this impact you and your business and why should you be planning for the future direction of the business software industry? First of all Microsoft has made it clear that they are putting their money behind software solutions that operate in the cloud, are device independent (can be accessed via a web browser, mobile device or tablet) and can remove the need for on-site hardware and management. The operating system market is not an area of growth for them.
Continue Reading

Microsoft CRM 2015 Great New Features – Calculated Fields And Extended Business Logic

Microsoft CRM 2015 has many new features that continue to add to the power and flexibility of the solution. Two new ones that have been added to extend the software capabilities include Business Logic Rules that have been extended to add additional features and options, and Calculated Fields which now allow for math to be performed for the purposes of deriving a value based on values in other fields. When used with business logic rules, this allows for values to be calculated based on certain rules or conditions. In Microsoft CRM 2013 business logic was introduced as a way to
Continue Reading

Microsoft CRM 2013 – Get More Customers. Keep More Customers and Make More Money!

Attracting, winning, and retaining customers is the foundation for success. Thriving businesses find new and innovative channels to attract prospects, execute sales processes to win deals faster, and deliver world-class customer experiences to maximize customer loyalty. Learn about the Microsoft Dynamics CRM vision. Join us for Breakfast, Networking and a Workshop on this new and exciting business tool to help you Get More Customers, Keep More Customers and Make More Money! If you currently use Microsoft CRM or are thinking about it or just thinking about getting your marketing, sales and service in order this workshop will give you tools,
Continue Reading

The New Microsoft CRM 2013

So its finally here! The new release of Microsoft CRM 2013. Microsoft has finally moved toward the mobile world in a good way and has removed the old method of opening windows in favor of the new tile drop down approach which greatly improves the real estate that can be used.  Here are some great resources to help get up to speed: What’s new in the Microsoft CRM 2013 –  eBook-Whats-changed-in-CRM-2013 Application and User Interface – new Features – 41053_CRM2013_M01_App This will give you an idea of what has changed as well as the new features!
Continue Reading

It’s all who you know – CRM and Social Marketing

Perhaps you have noticed the trend towards Customer Relationship Management Solutions incorporating social media into their solution set. Microsoft recently announced that their next release of CRM will incorporate many of the popular social media sites being integrated into their solution. Act has already released and continues to enhance these same social accelerators. Salesforce has many new tools that allow you to monitor and collect information form social sites into their CRM solution. The real question is why is this trend happening? Is it because of the current popularity of all of these sites or for a bigger and better
Continue Reading

The Mobile CRM Explosion

There was an interesting article on www.destinationCRm.com that caught my eye the other day about the quiet explosion of mobile CRM. The article states that while everyone in the CRM space has been focused on the emergence of social CRM (72.3% of those companies that have previously implemented a CRM solution are at least evaluating a social CRM) an emerging trend has quietly taken place within the CRM world – mobile CRM. They point to two specific innovations during the past twelve months that have accelerated the growth in this area: Vendors introduction of methods to send actionable insights and
Continue Reading

CRM and Social Media: Making Progress

My recent trip to the Microsoft Convergence Conference really put into perspective where the futures of business applications are evolving towards. The most obvious two are Cloud Computing and Social Media. Realizing that residual income streams can make as much money as selling software products, Microsoft continues to invest heavily in bringing all of their solutions into the cloud. Showcased at the conference were Azure technologies, integrated into on-premise applications. Connectors taking cloud based data and bringing it into and conversant with applications such as Microsoft CRM and others is allowing installed and heavily leveraged Microsoft users a little flexibility
Continue Reading

It’s All in Who you Know: CRM and Social Media Marketing

We’ve all heard the phrase “It’s WHO you know, not WHAT you know, that matters”, right? Well, that can apply truthfully to your business, at least when you’re talking about building your brand awareness and the leads that follow. Any company has a database of existing, past and prospective clients who represent the bottom line sales potential for that business. Those that use a CRM system, like Microsoft CRM, also know that the key to utilizing those lists of names, addresses, numbers and emails effectively falls to the potential that a strong CRM process offers. When a company maintains their
Continue Reading

Manufacturing Tech Consumption Continues to Rise

As manufacturing companies across the US try to find solutions to increase productivity and reduce costs, manufacturing technology consumption has increase dramatically. According from statistics from The American Machine Tool Distributions’ Association and the Association for Manufacturing Technology, increases in manufacturing technology consumption jumped more than 66% as of September of this year to almost $400 million. Noted in a recent article from ControlDesign.com, “September 2010 was a watershed in the recovery from the recession of 2008-9,” says Peter Borden, AMTDA president. “The 1,992 units sold this month is the highest number since September of 2008 and demonstrates the resilience
Continue Reading