CRM Customer Relationship Management

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Social CRM – The True Picture of What Your Customer Thinks

Customer Relationship management Solutions tend to track transactional related information from your customers. It tells you what they purchased, what their interests are, what buying patterns they may have and a variety of other metrics that help you anticipate what and when the customer is interested in when it comes to your company and products….

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Business Consulting | CRM Customer Relationship Management | Marketing | Microsoft Dynamics CRM | Social Media

It’s all who you know – CRM and Social Marketing

Perhaps you have noticed the trend towards Customer Relationship Management Solutions incorporating social media into their solution set. Microsoft recently announced that their next release of CRM will incorporate many of the popular social media sites being integrated into their solution. Act has already released and continues to enhance these same social accelerators. Salesforce has…

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Business Consulting | CRM Customer Relationship Management | Marketing

What CRM is best for my business?

I get many questions from clients and other consultants who specialize in marketing on what is the best CRM solution for a certain type of business. It always makes me wonder what people are thinking about when they go to find a software solution to help manage, nurture and convert leads to sales. It should…

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Business Consulting | Business Development | CRM Customer Relationship Management | Marketing

Getting Ready for the Fall

I have been busy this summer planning the next few months of business development and just completed an article on my other blog for MarketSimplicity about planning. You can read this at www.marketsimplicity.wordpress.com so in keeping with the spirit of the end of summer theme and things to do for the fall; I felt this…

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Business Consulting | Business Development | CRM Customer Relationship Management | Microsoft Dynamics CRM

The Mobile CRM Explosion

There was an interesting article on www.destinationCRm.com that caught my eye the other day about the quiet explosion of mobile CRM. The article states that while everyone in the CRM space has been focused on the emergence of social CRM (72.3% of those companies that have previously implemented a CRM solution are at least evaluating…

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Business Consulting | CRM Customer Relationship Management | Marketing | Social Media

The Continuing Evolution of Social Media for Business

There was an interesting article in Destination CRM this week. Basically it confirms the facts that there is a rise in companies in the United States using social media as a means to get new business. The facts are as follows: 50 percent of businesses in the U.S. use Web sites like Twitter to engage,…

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Business Consulting | CRM Customer Relationship Management | Marketing | Social Media

Small Businessman’s Alert: Airline Rate Hikes Soar as Customer Service Plummets

Any small business owner who travels for their company has felt the pinch over the last year or more of the rapidly increasing airfare rates, coupled with the now expected baggage fees. In a recent study from MarketTools, the proof of the growing negative feedback from travelling customers, including small business travelers, is in the…

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Business Consulting | CRM Customer Relationship Management | Marketing | Microsoft Dynamics CRM | Social Media

CRM and Social Media: Making Progress

My recent trip to the Microsoft Convergence Conference really put into perspective where the futures of business applications are evolving towards. The most obvious two are Cloud Computing and Social Media. Realizing that residual income streams can make as much money as selling software products, Microsoft continues to invest heavily in bringing all of their…

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Business Consulting | CRM Customer Relationship Management | Marketing | Microsoft Dynamics CRM | Social Media

It’s All in Who you Know: CRM and Social Media Marketing

We’ve all heard the phrase “It’s WHO you know, not WHAT you know, that matters”, right? Well, that can apply truthfully to your business, at least when you’re talking about building your brand awareness and the leads that follow. Any company has a database of existing, past and prospective clients who represent the bottom line…

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Business Consulting | CRM Customer Relationship Management | Marketing

Group Catalyst Program – 1: Leverage Your Existing Marketing Assets

Have you been floundering with the right way to approach your marketing plan? Not sure how to pinpoint the Who, What, Where, When and Why of your next business marketing campaign? Waste not, want not, I always say. The first step in our powerful 12-part Group Catalyst Program will help you to identify your existing…

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CRM Customer Relationship Management

What CRM is best for my business?

Getting Ready for the Fall

The Mobile CRM Explosion

Group Catalyst Program – 1: Leverage Your Existing Marketing Assets

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